Title: EMRE ERDEM
Address: Yeni Mah. Taşralı Sokak No: 6/14 Pendik / İstanbul
Phone: +90 507 416 3415
E Mail: fitko Kozmetik@gmail.com
The subject of this Preliminary Information Form is related to the sale and delivery of the products / products whose qualifications and sales price are specified below, in accordance with the Law on the Protection of the Consumer and the Regulation on Distance Sales Contracts, which the Buyer has ordered electronically from the website of the Seller www.fitcaresatis.com. is to inform.
3.1. The contractual product is legally delivered to the Buyer or to a third person or organization indicated by the Buyer, depending on the distance of the Buyer's place of residence for each product, provided that it does not exceed 30 (thirty) days. The seller's behavior contrary to this obligation gives the buyer the right to terminate the contract with just cause. In the event that the contract is terminated in this way, the seller is obliged to pay back to the consumer within 3 working days from the date of receipt of the notice of termination, including the delivery costs, if there is a fee collected from the buyer by the conclusion of this contract, by adding the legal interest as per the relevant legislation.
3.2. If the product subject to the contract is to be delivered to a non-contractual third person or organization other than the buyer, the seller cannot be held responsible for this non-contractual third party refusing to receive the product.
3.3. In order for the supply and delivery of the contractual product to commence, the payment must be made with the signing of this contract. In the event that the price of the product subject to the contract is not paid or is canceled through various channels after payment, the obligation of the seller to supply and deliver the product will immediately disappear and the contract will be deemed to be terminated automatically.
3.4. In the event that the supply and delivery of the contractual product becomes impossible, the buyer will be notified in writing, and therefore, in case the buyer terminates the contract, the seller will receive the entire amount, including the shipping costs, for the establishment of this contract within 3 business days at the latest. is obliged to return it to the buyer.
3.5. The responsibility of the product belongs to the seller until the delivery of the product to the buyer or to a third person. However, if the buyer wishes to choose a company other than the carrier company designated by the seller for the delivery of the product, the seller is freed from the responsibility of delivering the product to the carrier company. With the delivery of the product to the carrier company determined by the buyer, the responsibility of the product is now considered to be passed to the buyer.
4. RIGHT OF WITHDRAWAL;
Pursuant to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts;
4.1. Consumer; In distance contracts for the sale of goods, it has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the goods without any justification and without penal terms.
4.2. Notification of withdrawal can be made in writing to his address. However, the buyer can use the right to withdraw from the contract under the same conditions within the period between the establishment of the contract and the delivery of the product. The notification regarding the exercise of the right of withdrawal must be in writing, and the proof that this notification has been made belongs to the consumer.
4.3.If the Buyer's right of withdrawal is exercised, the original invoice for the goods / services delivered to the 3rd party or the Buyer must be returned to the Seller.
4.4. In determining the right of withdrawal, the provisions of the Law No. 6502 and the regulations on distance contracts are valid. According to this;
For products that are subject to a single order but delivered separately, the day the consumer or a consumer designated the 3rd person receives the final product, in the case of products consisting of more than one piece, the day when the consumer or a third person designated by the consumer receives the last piece.
4.5. The situations where the consumer cannot use the right of withdrawal are as follows;
Products prepared in line with the wishes or personal needs of the consumer, the products offered in the material environment in the event that the protective elements such as packaging, tape seal package are opened after the delivery of the goods are products that are considered from periodicals such as newspapers and magazines, except those provided under the subscription agreement.
4.6. In the event that the consumer uses his right of withdrawal and makes this notification to the seller, the seller is obliged to return all the costs, including the costs, received for the product within 3 working days from the date of receipt of this notification in writing.
4.7. If the consumer returns the product within the withdrawal period, it will not be responsible for the changes and deteriorations that occur only if the product is used in accordance with the operation, technical specifications and usage instructions. However, if there is any damage to the product or any defect that is contrary to the natural use of the product and the instructions for use are not followed, the seller is not responsible for returning and changing the product.
4.8. If the consumer returns the goods through the carrier company that the seller stated in the preliminary information that he has exercised his right of withdrawal, he will not have to pay any costs related to the return. However, if it is sent with a different company other than the carrier company specified in the preliminary information, the shipping costs belong to the buyer. If the carrier company is not specified for the return in the preliminary information form, in this case, whichever carrier company is chosen for the delivery of the product is deemed to be the same carrier company. However, if the carrier company does not have a branch in the place where the buyer is located, no costs can be charged from the buyer.
4.9. The consumer has to return the product to the address of the seller specified in Article 1 within ten (10) days at the latest from the date on which he directs his right of withdrawal to the seller. For products that are not sent within this period and products sent after this period, the buyer will be deemed to have waived the return request and the refund request will not be accepted. However, if the seller has declared that he will buy the product himself, this provision does not apply.
5. Complaint and Solution Method;
The buyer can forward any complaints about the goods subject to sale to the seller at the address specified above. The complaints submitted to the seller will be examined by the authorized units determined by the seller and the buyer will be returned within the most reasonable time.
6. Final Provisions
6.1. The consumer should inspect the goods before receiving it, and should not receive it from the official of the defective and damaged financial cargo company. The buyer accepts that the product received from the cargo is intact and undamaged.
6.2.The seller reserves the right to suspend or cancel the order if it detects that the information about the order is incomplete, fake, incorrect or that the order is made against good faith and / or for commercial gain, or if there is reasonable doubt, the buyer is informed. If the order is canceled, the refund of the payment is made by notifying the buyer.
6.3. Due to force majeure situations that develop against the will of the seller, that are unpredictable and prevent or delay the fulfillment of the debts of the seller, the product delivery may not take place within the period. In these cases, the seller undertakes to inform the buyer. In this case, the buyer has the right to request from the seller to cancel the order, to replace the product subject to the order with a precedent and / or to postpone the delivery until the situation that prevents it from being made in due time is eliminated.
6.4. For the delivery of the contractual product, the sales price must be paid in the form of payment preferred by the BUYER. If, for any reason, the product price is not paid or is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product. If, for any reason, the price of the delivered product is not paid to the Seller, the Buyer is obliged to return this product to the Seller's address stated above within ...... days.
7. AUTHORIZED AND COMPETENT COURT;
All kinds of complaints and objections arising from the implementation of this contract are made to the Arbitration Committee for Consumer Problems in the place where the buyer's residence is located or where the goods are purchased, according to the monetary value limits determined by the Ministry of Customs and Trade in December of each year. However, in case the Consumer Courts are charged as a monetary limit, an application is made to the authorized Consumer Courts.
The buyer accepts and undertakes that he has read the preliminary information and has the knowledge and made the necessary commitment in electronic environment in accordance with Article 48 of the Law No. 6502.
This period can be decided up to 14 days in accordance with the law.
In such a case, the Buyer must be notified in writing within 3 days from the date of learning.
The failure has to be notified in writing within 3 days; Payments can be refunded within 14 days.
All Sellers are obliged to act in accordance with this regulation. As a result of this regulation, all shipping costs and bank collection costs are left on the seller in case of withdrawal.
The law has limited the refund to 14 days. The 3-day regulation is legal, but extension to 14 days will be in favor.
This regulation is in accordance with the legislation and it is not possible to leave any of these obligations on the Consumer.
The Law and Regulation make this regulation mandatory.
Unless a carrier company is stipulated for a return in the preliminary information form, no refund fee can be claimed. (m.12.3.2)
If a special line or solution method is established for complaints, this section should be specifically included. If it is planned to create a section regarding the complaints on the website, it will be necessary to include information regarding this link.
In such a case, the period and conditions of the refund should be written in advance payments.
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